Politique de remboursement

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Returns requested within 30 days may be accepted without a restocking fee, provided the item meets the eligibility requirements below. Returns requested after 30 days may be accepted at our discretion and, if approved, will be subject to a 5% restocking fee. Customers are responsible for all return shipping costs.

To be eligible for a return, your item must be in the same condition that you received it, unused, uninstalled, unaltered, and in its original packaging. You’ll also need the receipt or proof of purchase.

Due to the technical and sanitary nature of greywater systems, Aqua2use system units and major components must be unused, uninstalled, and unaltered to be eligible for return. Items that have been installed, connected to plumbing, or used for testing are not eligible for return.

To start a return, you can contact us at sales@waterwisegroup.com. Please note that returns will need to be sent to the following address: 

1725 Rosecrans Ave
Gardena, CA 90249

If your return is accepted, we will provide instructions on how and where to send your package. Customers are responsible for all return shipping costs unless the return is due to our error, such as receiving the wrong item. Items sent back to us without first requesting a return will not be accepted.

Original outbound shipping charges, freight fees, palletization, handling costs, duties, taxes, and international shipping charges are non-refundable unless required by law or the return is due to our error. Return shipping for system orders and freight shipments is the responsibility of the customer.

Certain project-based, freight-shipped, international, or special-order items may be subject to additional return restrictions or may be non-returnable. Eligibility will be confirmed during the return request process.

You can always contact us for any return question at sales@waterwisegroup.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work to make it right.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, your refund will be issued to your original payment method within 10 business days.

Approved returns requested after 30 days will have a 5% restocking fee deducted from the refund amount.

Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at sales@waterwisegroup.com.